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Refund Policy

RISK-FREE 30-DAY GUARANTEE

Our Refund Policy timeframe is 30 days from when an order arrives at your address.

We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Instead of returning items, you can contact us for a full refund. Why? Returns run counter to emphasis on sustainability; every return has a carbon footprint. So, just tell us what went wrong, send along the pic, and we'll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it. 

We do not issue the refund if:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

*You can submit refund requests within 30 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on the Contact Us page.

ORDER CANCELLATION

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

If you are unsatisfied with your order - please contact our support and we will do our best to help you out. Contact Us